Note that all of these FAQs date from before the implementation of the Privacy and Electronic Communications (EU) Directive. They shold not be relied upon in 2015 or later. But they do provide a bit of interesting historic detail, and some of them are still up to date.
Section: Alumni Databases
Do you allow people outside the Development and Alumni Relations office access to the database?
At Durham we have recently allowed our colleges and departments access to Raiser's Edge® via
We have done this because:
To make sure that the data is used sensibly, and data integrity is not compromised we have
- We want to stop other bits of the University maintaining their own databases, so we have to
offer them something else instead
- The data does not "belong" exclusively to us
- We trust our colleagues in other departments to behave like grown ups
- Provided training for new users, which includes a section on why we have the data there
in the first place, and on basic customer care and respecting the wishes and sensibilities of people
on our database
- Provided Read-Only access at this point, until we have the data entry protocols that we understand in our office written down so that others can use them too
- Used the "Limit access by Constituency" feature in Raiser's Edge which means that staff of a particular college are only able to see that subset of the whole database which relates to their college.
So far we are happy that this seems to be working.
In due course we will be rolling out access to selected external volunteers, subject to data protection legislation.
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